30-Day Risk-Free Return Policy
Talalay Living offers customers the ability to return any purchased product within 30 days of delivery receipt for a full refund of purchase price. Customers desiring to return their purchase must initiate the process by contacting Talalay Living Customer Care. All products must be returned in like-new condition and purchaser is responsible for return shipping costs to receive full refund of purchase price.
TALALAY LIVING Product Warranty Summary
The following Limited Warranty is provided by Talalay Living to the “original retail
purchaser” of Pillows and toppers purchased from www.talalayliving.com.
Toppers – 15 years
A defect covered under the warranty, will be replaced or repaired at our option,
without cost to you, should it be deemed defective because of faulty workmanship
or structural defects during the first fifteen (15) years of the warranty, excluding
specific limitations contained herein.
Pillows – 3 years
It is guaranteed that your Talalay Latex Pillow purchase will be
replaced or repaired at our option without cost to you, should it be deemed
defective because of faulty workmanship or structural defects during the first
three (3) years of the warranty, excluding specific limitations contained herein.
The Limited Warranty is valid only in connection with the original purchase of new
products from www.talalayliving.com and extends from the original purchase date of the
original product purchased
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user may complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Shipping and Payment
We use UPS to ship orders, and Stripe to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Survey and Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.